Terms and conditions

Η enorasioptics.com is the online store of exhibition and distribution of products through the net of the Greek company «Enorasis», based in Rhodes, Amerikis street 89, Greece. Πριν εισέλθετε στο ηλεκτρονικό κατάστημα και περιηγηθείτε στην ιστοσελίδα μας, Before entering the online store and browsing our website, we invite you to read the following terms and conditions, which apply specifically to the use of Enorasis, at the link www.enorasisoptics.com.

Make sure that you agree with the following terms and conditions because your further use and browsing of the above website www.enorasisoptics.comimplies your explicit and unconditional consent with them.

  1. Terms of the contract

Enorasis reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store, in accordance with its needs and tradings. Enorasis’s must inform users of any modifications as well as of any change, through the website of this online store.

  1. Information & products provided

Enorasis is committed to the completeness and validity of the information provided on the website of enorasioptics.com, both in terms of the existence of essential features that are described on a case-by-case basis for each product it has, as well as for accuracy of the data concerning the services provided by the online store enorasioptics.com, subject to any technical or typographical errors, which have escaped attention or have occurred unintentionally or due to any interruption of the website due to force majeure. enorasioptics.com can not provide any guarantee for the availability of the products, but it guarantees the timely information of the final consumers about their non-availability. Enorasioptics.com is responsible only for deceit and gross negligence, in case of delay in the delivery of ordered products and for information that it provides or services that it provides through its website. The online store eoscars.gr is not responsible for any technical problems that may occur to users when attempting to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website.

  1. Limitation of Liability

Enorasis is not responsible to customers for any damages that may occur during the delivery or non-delivery of their order (except in the cases of paragraph 8. “Product return”) It also reserves the right to time the delivery of goods in cases of force majeure. The online store www.enorasisoptics.com can provide no guarantee for the availability of the products, but guarantees the timely information of the final consumers about their non-availability. The online store www.eoscars.gr provides the content (eg information, names, photos, illustrations), products and services available through the website “exactly as they are”. In any case Oscar’s online store be liable for any claims of a legal, civil or / or criminal nature or for any damage (positive, special or negative, which is indicative and not restrictive, divisive and / or cumulative loss of profits, lost profits, monetary satisfaction, etc.) by visitors of the website or third parties due to a reason related to the operation or not and / or use of the website and / or inability to provide services and / or information available from it and / or from any unauthorized interference by third parties with products and / or services and / or information available through it.

  1. Copyrights

This site is Enorasis official online store. All content on the website, including images, graphics, photographs, drawings, texts, services and products are the property of Enorasis and are protected under the relevant provisions of Greek law, European law and international conventions. Any copying, analogue / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of production work or misleading the public about the actual content provider of the website is prohibited. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the Content in any way or for commercial or other purposes is permitted only with the prior written permission of Oscar’s or any other copyright holder of the above copyrights. The names, images, logos and insignia that represent Oscar’s and / or its online store www.enorasioptics.com and / or third parties contracted with them as well as their products or services, are exclusive marks and insignia of Oscar’s and / or www.enorasioptics.com and / or the above third parties and are protected by Greek, EU and international laws on trademarks and industrial and intellectual property. In any case, their appearance and display on the website www.eoscars.gr and in the online store of Enorasis should in no way be construed as a transfer or assignment of their license or right of use.

  1. User’s Responsibility

The users of the website www.enorasisoptics.com accept that they will not use the Oscar’s online store for sending, publishing, sending by e-mail or other means, any Content that is illegal, harmful, threatening, offensive, annoying, defamatory, vulgar, obscene, libelous, violates someone else’s privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted in accordance with law or contractual or managerial relationships (such as inside information, proprietary and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights, contains any software viruses or any other code , files or programs designed to interrupt, damage, destroy or equip the operation of any computer software or hardware, intentionally or unintentionally in breach of applicable Greek and Community law and its provisions, may harass third parties in any way and any Content used to collect or store personal data about other users.

  1. Security

Enorasis recognizes the important issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, in order to ensure your maximum possible security. All information, which is related to your personal information and your transactions, is secure and confidential. The security of Oscar’s Online Store is achieved by the following methods:

Client Id

    The passwords used for your identification are two: the e-mail or usernameand the Personal Secret Security Code (Password), which every time you enter them provide you with absolute security access to your personal information. Allows you to change your Personal Security Password as often as you wish. The only one who has access to your data is you through the above codes and you are solely responsible for maintaining its confidentiality and concealment from third parties. In the event of loss or leakage, you must notify us immediately, otherwise Oscar’s online store is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password in regular basis and avoid using the same and easily traceable codes (eg date of birth).

Automatic Disconnection

     If there is no activity for 20 minutes, it is automatically disconnected from Enorasis online store.

Monitored Access(firewall)

     Access to Enorasis systems (servers) is controlled by a firewall, which allows the use of specific services by customers / users while prohibiting access to systems and databases with confidential data and information of the company.

Transactions Privacy

     Privacy is taken for granted. The same basic principles that govern classic transactions apply in the case of e-commerce. All information transmitted by the user / member to Enorasis is confidential and Oscar’s has taken all necessary measures to use it in the context of necessary services provided. Some of the measures that have been taken are the following:

  • Only authorized employees have access to your transaction information and only when necessary, e.g. to process your applications.
  • Enorasis is obligated not to disclose the details of customers and their transactions, unless it has a written authorization from you or this is required by a court decision or decision of another public authority.
  • In the event that Enorasis uses third parties to support its systems, it takes care to ensure privacy.</li><li>You can request any information kept about you or you can ask their correction in the case of error in them.
  • You can request any information kept about you or you can ask their correction in the case of error in them.
  • For your own safety, you should also treat all information provided through our services as confidential and secret and do not disclose them to third parties.
  • You will only receive newsletters and printed material if you wish and declare it during your registration as a member.
  • In any case, Enorasis online store will not discloses or share your personal data and information that you trust us. The personal data that you make available to us by registering as a member are used exclusively for the execution of your transactions. All information is encrypted and stored in complete security.
  1. Personal Data Protection

During your visit to the pages of enorasioptics.com and in case to order products, but also to ensure the possibility of contacting you to inform you about our new products, you may be asked to state personal information (name, profession , email address, date of birth, etc.). Any personal data that you declare anywhere on the pages and services of the website of enorasioptics.com, are intended solely to ensure the operation of the respective service and may not be used by any third party, without complying with the provisions of Law 2472 / 97 on the protection against processing of personal data, as law stands. The eoscars.gr online store operates in accordance with the applicable Greek and EU legislation and safely keeps your personal data for as long as you are registered in an eoscars.gr service which are deleted after the termination of the transaction in any way. The personal data you declare in the online store eoscars.gr are used exclusively by it or companies cooperating with it, in order to support, promote and execute the transaction. The data kept in the file may be disclosed to the competent judicial, police and other administrative authorities upon their legal request and in accordance with the applicable legal provisions. The Customer has, within the framework of the legislation on telecommunications privacy, the rights of information and objection provided by articles 11 to 13 of law 2472/1997

  1. Product Purchase

Enorasis makes every effort to provide high quality services but nevertheless is not responsible for any errors in prices and products and can not guarantee that there will be no downtime or “human” errors in updating / listing of the price of a product. For the safety and efficiency of your purchases, we call you if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with its order, send an e-mail to info@enorasioptics.com.

  1. Withdraw/ Return– Replace Products

You have the right to return the products you bought and request their replacement a) in all cases in which, through proven fault of Enorasis, wrong products or products of poor and defective quality were sold (mistake in receiving the order, in the pricing, in the shipment, damaged during transport, poorly packaged, etc.) and b) in all cases where there was a problem / actual defect in the product (operation or quality) covered by the product warranty and if the warranty has been given by the Oscars. This provision does not cover products of third party warranties such as the product manufacturer or his representative. In all these cases, the customer has the choice either from the beginning not to accept the delivery of the product or, after receiving it, to return the product, within 20 days from the day of delivery. In any case, the products must be returned in excellent condition, in the condition received by the customer, complete and without damage and the packaging of the product must be the one that normally accompanies the product (to agree with IMEI) and be in excellent condition. If they are not returned within 20 days then Enorasis ’s may not accept any return and replacement.

In any case and for all the above cases, the maximum return period for replacement may not be extended beyond twenty (20) calendar days from the date of receipt. In addition, for all cases the product to be replaced-repaired must be accompanied by the original proof of purchase. For all the above cases the products to be replaced-repaired must be in the condition received by the customer, complete and without damage and their packaging must be the one that normally accompanies the product (agrees the IMEI) and be in excellent condition , together with all the documents that accompanied the product. Prior to any return, it is advisable to consult Oscar’s Online Store. In any case, return and replacement is possible under the following conditions:

  • contact the Online Store the same day or the next working day
  • the product has not been used
  • the product is accompanied by all the necessary documents proving the transaction.
  1. Order Cancellation

The order can be canceled in the following cases:

  1. Before the order is completed, during the electronic ordering process you can press the “Cancel” button located at the bottom left of your screen. Clicking on it automatically stops the ordering process.
  2. If the online order has been completed but the product has not been shipped yet you can send an e-mail to info@enorasioptics.com and one of us will undertake the cancellation of your order.
  3. Upon receive of the product, send us an e-mail to info@enorasioptics.com explaining the reason you wish to cancel the order. One of our accosiates will help you immediately and will inform you about all your options.

  1. Payment Methods

Credit Card Payment: Enorasis online store accepts Visa, Mastercard credit cards. You will be asked to fill out the order form and the number and expiration date of your credit card. In case you choose to pay by credit card you must be present at the receipt of your order with your credit card and your ID. In this case (ie payment by credit card) it is not allowed to receive the order from a third party.

    * Payment upon receive: Pay the employee of our company, upon delivery of your order at your place.

By deposit in a bank account: Prepaid your order in one of the following accounts of the accosiate banks:

  • EUROBANK-ERGASIAS: GR5402602990000080200551253
  • Piraeos Bank: GR6501727010005701034442360

and send us the copy of the bank payment order by mail to info@enorasioptics.com. Upon receipt of the copy of the bank payment order, we send you your order.

In any case, although we make every effort to accurately list the details and prices that we list in our online store, we cannot rule out the possibility of typographical or technical errors in product prices and features. For this reason, we also recommend that in the case of “Web offers”, before each payment and the completion of your order, you contact to confirm this price by sending an e-mail to info@enorasioptics.com

  1. Order/ Delivery/ Shipping Fees

Order Completion:

As soon as your order is completed, you will be see the following message
 «You order is complete!».

We have sent you a confirmation e-mail with the details of your order. For orders outside Rhodes, which do not exceed the total amount of € 200 before sending the products, you will be contacted within 24 hours in order to be informed about the shipping costs. If you do not agree with the shipping cost, you will have the right to request the correction or cancellation of the order within 3 hours from the time of receiving the relevant information. The expiration of this deadline will be proof agreement and acceptance of the shipping costs.

Delivery dates and hours

Delivery days are from Monday to Friday from
9.00 am to 5.00 pm.

Product deliverance

Enorasis ships your order within 2-3 working days in the cities of Athens and Rhodes, within 3-5 working days in Mainland Greece, Crete (in the capitals of the Prefectures) and the islands, as long as the products you have ordered are available. In case you want to receive your order faster, we can send it to you via courier at an additional charge.

The above deadlines do not apply to periods of extremes
weather events or strikes and in any case of force majeure, its possible to
affect transport times.

Shipping fees/ Free delivery

Enorasis works with private transport companies for your best and fastest service. The cost for orders within Rhodes will amount to € 3.48 (including VAT). For orders outside Athens, the cost of shipping depends on the place of delivery and the volume of the product (s) you will order. For this reason, we recommend that you send us an e – mail before executing your order to info@enorasioptics.com, in order to be informed indicatively about the cost of transport.

Order delays

Your order may be delayed for the following reasons:

  • The product has been delayed by our supplier: In order to be able to offer you very competitive prices, we order our products from a very wide range of suppliers, either domestic or international. However, there are cases where an order of ours can be “stuck” at the customs or in its transport, as a result of which we do not have it in our warehouses when we calculate. In such a case, we will contact you to ask if you want us to deliver your order without this product or to suggest you an alternative. We will send this item to you immediately upon delivery in our warehouses.
  • The product you ordered has already been removed and is not available.
  • In periods of extreme weather events or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order.
  • In case it is impossible to contact you by phone and / or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because e.g. your details that you have entered are not properly updated.